Ordering Pharmaceuticals via Interactive Voice Response (IVR)

The demand for prescription medicines for any number of mental and physical ailments means an increase in customer interaction for you and your pharmaceutical staff. This is an overwhelming experience for some, especially if you run an independent community pharmacy. Without the necessary people power to fill subscriptions or answer questions, your small business might lose established customers and stall when attempting to bring in new ones.

Automation is the key

As with many operations in today's high-speed world, automation is the key to easing this struggle. Many people think this is just at the computer end of a business. However, artificial intelligence has also reached the phone in the form of Interactive Voice Response (IVR). As a consumer, you have dealt with IVR before when contacting pharmaceutical distributors, billing companies, or your local cable company. The concept is the same for pharmacy IVR systems.

How IVR works

The technology allows a computer to interact with a human voice. The most common questions and answers are programmed into the system along with commands that register names, telephone numbers, and prescription codes for refills. The customer can order their medicine via voice prompts or, in some IVR applications, push-button responses. As the customer completes their call, the IVR system completes the data transfer, compiles the information, and displays it on the computer as an order message. If customers wish to speak with you or your pharmaceutical staff, that option as bypassed as the call is transferred to an available associate.

Maximizing the use of an IVR

IVR is user-friendly but does take some time to program and maintain. If hiring an IT professional isn't in your budget, then consider outsourcing your IVR operations to a pharmacy management system. These organizations, BestRx as an example, handle the day-to-day operations of IVR and other technological systems. They'll work with you to program the proper questions and responses as well as update the script as needed. In addition, not only will you save money but you will also have time to focus on building your customer base.

Suggestion for Online Shopping & Hosting services

The most online shopping networks vary about the prices of various products. There are wide ranges of online shopping networks available in market that provides various products for consumers. You may have known many ways to do shop and the smart way would be shopping in Internet. So, make sure that you select products at an affordable cost from a high quality online shopping network. Most online shopping networks available in market offer various deals and online coupons for consumers. If you feel frustrated to find online coupons and deals of various online shopping networks, then make sure that you refer high quality networks available in Internet. Recently I came across interesting network that offers online coupons of various online shopping networks for consumers known as pricepickle.com. The pricepickle.com is one of the stand alone networks in its class that offers online coupons of various shopping networks for consumers. The pricepickle.com offers best online coupons for consumers with best customer support and promising service for consumers that no other competitor in its class can offer you. If you are looking to save money on shoe styles, then eastbay.com discount from PricePickle.com network would be the best option. For more information and features offered by PricePickle.com, please feel free to check out the PricePickle.com website.

If you feel frustrated to find best web hosting service available in market, then make sure that you refer high quality network. The smart way to select best web hosting service would be checking high quality networks like webhostingreport.com. The webhostingreport.com is one of the stand alone networks that help consumers to select best web hosting service including best blog hosting. The webhostingreport.com offers various features such as compare pricing, plan features, and reviews the top hosting companies. The webhostingreport.com also helps

Dropped off short deadline opportunity

Regarding new opportunity which had short turn around time, the decision was transferred to other account team and the deadline was setup at 5 PM on the same day. On mean time our team was in middle of all these things, as we were not sure whether the opportunity had been decided to hold off or it would be decided to be submitted at the last minute. Around noon I was checking with accounts team, whether our team need to work on the solution or we can hold off till we get response from the accountable team. The response was neutral and it was conveyed that they were also not sure about the outcome and its better to go ahead and from the solution. However, I was sure that the opportunity would be dropped off and didn’t even bothered to initiate work on any solutions. The time had tuned 5 PM and still there was no sight of the decision and around 6:30 PM, account team had scheduled leadership connect to decide outcome on this opportunity and I was sure some decision would be taken by then. And to my surprise just few mins away from the scheduled leadership call, the account team had decided not to go ahead with the opportunity and would be dropped with immediate effect. I was so relieved that opportunity was dropped off and there was something big awaiting for me in the next opportunity. Continue reading at “G R Team Sites”

Work struggle on weekend

I was working on weekend to provide support for the new opportunity that I was assigned and to my bad luck my office Skype for business was not working and my status was showing as offline. I tried different methods to make it work and all the efforts went in vain and finally I had even opened ticket in IT support for immediate resolution. Again to my stars, the IT support tried all different options and was finally conveyed that it would not be solved until it is connected to office network and closest possible resolution for this issue would be on Monday. But, if it shows offline till Monday all the effort I am putting in for this opportunity would go in vain and it would also become difficult to raise compensatory off for working on weekends. So, after all research and hard work I was able to find an alternative work-around, it was to open webmail in my personal laptop and from there I was able to login to Skype. I done it once in few hours just to ensure that my manager and colleagues were able to recognize the fact that I was working on weekends. Continue reading at “G R Team sites” listed in right section of this site.

Rising water level and frustration

Now for the entire day I was roaming around in my apartment and for charging I used to turn on my car and charge as much as possible. Now I could sense the panic among all people and I tried to avoid conversation to keep me relaxed. At around evening I found that in my apartment, they were providing backup power to common area and in Gym I could charge my MacBook Pro. By charging MacBook Pro, I was able to charge my other two devices as well through USB ports. During late in the evening I went again for a short walk to check the water levels, hoping if it had receded little bit I could reach my home town. But, the exact opposite thing had happened and water level had raised even more and water was even reaching the parking lot of the apartment. Now this made me even more worrying and went back to my home with no other option left. All the while, my entire companion was my iPod Touch 5th Generation and around 20 TinTin comic books. Continue reading at “G R Team Sites”