Wednesday, March 18, 2020

Links

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Friday, March 13, 2020

Pulled back into old request after vacation

After coming back from my long vacation I felt rejuvenated to work on a new service request as I was not bothered during my vacation days and was completely spending quality time with my family. So, after logging back into the office, I was hoping to get some new work with the new delivery team and prove my ability to complete the service request swiftly without any escalation. However, all my plans ruined within few hours after logging back into the office after a long vacation, I was pulled back into that old service request, which I was working earlier before my vacation and the same old mail thread was reopened again with additional services. I was fuming inside, as I had no other option to transfer this service request to someone else but to support this request. The most annoying part of this service request is that I had to work with the same old people with whom I had issues and had thought conflicts. To know how I tackled this service request, please feel free to check out the blog posts listed in “G R Team Sites”

Wednesday, February 12, 2020

Surprisingly no work and ruined plan with old work


My manager has conveyed that new work has come and would require a lot of effort for the next 2 weeks and it would be assigned to me. With a record of accomplishment for my manager being completely clueless about the service requests assigned to me, I was completely curious to get further information about the service request and was eagerly waiting for the tasks to begin. The next working day after this conversation with my manager, I called up the delivery person to understand the nature of the work and effort required from me for the next 2 weeks. To my surprise, he was mentioning that the work is a little bit and may need only limited support from my end. I was jumping out of joy, my prediction about my manger had worked out once again and I was looking forward to killing time for the next two weeks. However, again the entire plan of me being without work for next week was ruined by my previous work with the most irritating delivery & account teams. To know more about the ruined plan with the old service request, please feel free to check out “G R Team Sites”


Sunday, January 5, 2020

Finally closed out the service request

During my vacation, my manager got furious that whatever handwork he puts on the slide and changes he makes on the slides are thrown out by the onsite team. At one point, he completely ignored the mails from onsite team and was really looking forward for my return from the vacation. So, I finally stepped in after my vacation and the onsite point of contact sent mail directly to me ignoring my manager with required changes to be made in the slide. I had to loop in my manager in the mail, so that they don’t escalate in future transactions. However, I wanted to check with my manager and ensure that he is aware of those mail transactions. This time, he was completely fine with whatever updates or changes I make on the slides and wanted to complete the service request as early as possible. Finally, by close of the weekend the service request was closed from our team and deck was finally submitted to the client. To know more about next opportunity, check out blog posts in “G R Team Sites”

Tuesday, September 17, 2019

Leisure time and roped in to support complicated opportunity

After few iterations of changes and updates from that irritating online delivery lead, the opportunity was finally closed, and I got relived from supporting that opportunity again. Now, I was really praying for calm and composed opportunity to work and never again wanted to get stuck with irritating delivery leads again. I was supporting my manager for some ad-hoc requests, which consumed only very little bandwidth and in other times, I was leisure browsing through internet. I was hoping that it would continue for few more weeks and to my surprise I was looped in to support one more complicated opportunity within short span of time. To give background about this new opportunity, this opportunity wants to extract new representations out of nowhere and add worsen part of it, these delivery leads work on weekends and wanted my support on weekends. Learn more about what happened in this opportunity at “G R Team Sites”